1. Who we are
Axcelsith (axcelsithmob.online) is an independent mobile package comparison website operated by Corvan Mobile ("we", "us", "our"). This policy explains what information we collect through the website and the associated phone line, and how it is used.
2. What information we collect
This website does not use sign-up forms, quote calculators, or newsletter subscriptions, so we do not collect personal details such as your name, email address or postal address through the site itself. The main way information reaches us is when you choose to call the phone number displayed on the site.
3. Phone calls
When you call the number shown on this website, standard call handling information may be recorded by our telephony provider, which can include the number you are calling from, the time and duration of the call, and the content of the conversation with the advisor. Calls may be monitored or recorded for training, quality and dispute-resolution purposes; where this happens, you will be told at the start of the call.
4. Cookies
Details of any cookies used on this site, and how to control them, are set out separately in our Cookie Policy.
5. How we use information
Where we hold information about a call, we use it to respond to your enquiry, operate and improve the phone service, keep records for accounting and compliance purposes, and meet our legal obligations. We do not use call information for automated decision-making that produces legal effects concerning you.
6. Sharing information
We do not sell personal information. Call and telephony data may be processed by service providers who operate our call-handling systems on our behalf, under contractual confidentiality obligations. We may also disclose information where required by law or to protect our legal rights.
7. Retention
We keep call records and related information for no longer than is necessary for the purposes described in this policy, after which it is deleted or anonymised in line with our internal retention schedule.
8. Your rights
Depending on your location, you may have rights to access, correct, or request deletion of personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below. UK residents also have the right to complain to the Information Commissioner's Office (ICO) if you believe your information has not been handled correctly.
9. Changes to this policy
We may update this policy from time to time to reflect changes to the website or the phone service. The "last updated" date at the top of this page shows when it was last revised.
10. Contact us
For any privacy questions, you can reach us by phone on 0330 059 9057 during our published opening hours.